We want you to love your purchase! If for any reason you’re not completely satisfied, you may request a return or exchange within 14 days of receiving your order.

To be eligible for a return or exchange:

Hair must be unused, unaltered, and in its original packaging.

Products cannot be worn, installed, washed, dyed, brushed, or otherwise manipulated.

All tags, seals, and original packaging must remain intact.

A copy of your original receipt or proof of purchase is required.

For hygiene and safety reasons, any products that show signs of use or alteration cannot be returned or exchanged.

Return Process:

Contact us at JiidinmaHairCo@gmail.com within 14 days of delivery to request authorization.

Once approved, you will receive instructions for returning the item.

Customers are responsible for return shipping costs.

Please allow up to 5-10 days for your return or exchange to be processed once received.

At this time, we offer domestic shipping within the United States. We are working to expand our international shipping options, and we will update our website once this service becomes available.

If you have any questions or concerns, our customer support team is here to help! You can reach us through our Contact Us page, or you can email us at JiidinmaHairCo@gmail.com, and we’ll respond within 24 hours.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through our shipping carrier's website.